Support & Documentation
Rich Product Options
Unlimited product options and personalisation fields with conditional logic and add-on pricing.
Documentation for Rich Product Options is being prepared. In the meantime, contact support.
Feature reference
Option types
Colour and image swatches, dropdowns, radio buttons, checkboxes, text fields, date pickers, and file uploads — enough to configure most made-to-order products without a custom build.
Open feature page →Conditional logic
Show or hide fields based on earlier answers, so a long configurator only ever presents the questions that still apply. This is usually the difference between a form customers finish and one they abandon.
Open feature page →Add-on pricing
Attach a price to an option — a flat fee for engraving, a per-character rate for text, or a percentage uplift for a premium material — applied at checkout by a Shopify Function.
Open feature page →File uploads
Let customers upload artwork or a photo with their order. Files are stored against the order so your fulfilment team sees them on the order page rather than hunting through email.
Open feature page →Option templates
Build an option set once and apply it to a whole collection. Changing the template updates every product using it, which is what keeps a large catalog maintainable.
Open feature page →
Use cases
Engraving and personalisation
Collect the text, font, and placement for an engraved item and charge for it, with a live character count so the customer cannot submit something that will not fit.
Open use case →Made-to-measure products
Capture measurements as validated numeric fields with minimums and maximums, so a blind or a garment cannot be ordered outside what you can manufacture.
Open use case →Print on demand
Take an artwork upload plus placement and size choices, and pass them through to the order for your production partner.
Open use case →Configurable bundles and kits
Where a product needs component choices rather than a separate SKU per combination, options keep the catalog to one product instead of hundreds of variants.
Open use case →
Support hours
- Monday – Friday
- 9:00am – 5:00pm EST (excluding public holidays)